PRO Software Support
How can we help?
Get answers fast — chat with Elsie, open a ticket, or dig into the Learning Center. Real help for the software your operation runs on.
Chat with Elsie
Our AI support concierge — instant answers, day or night.
Start chattingSubmit a ticket
Open a support ticket and track it through to resolution.
Open a ticketLearning Center
Step-by-step guides, how-tos, and training for every workflow.
Browse guidesBrowse by topic
Find your answer faster
Jump straight to the area you need help with.
Getting started
Set up your account, users, and first workflows.
Read guides →Routes & dispatch
Build, optimize, and assign routes and work orders.
Read guides →Billing & invoices
Contracts, recurring billing, payments, and fees.
Read guides →Drivers & field app
The driver app, scanning units, and completing work.
Read guides →Accounting & payments
Guides for accounting workflows, payments and supported gateways.
Read guides →Something else?
Can’t find it? Open a ticket and we’ll take it from here.
Submit a ticket →Prefer a person?
Talk to the PROTech team
Sometimes you just want a human. We’re here for that too.
Schedule with PROTech
Book time with a PRO specialist for setup, training, or a deeper question.
Book a session →Critical service interruption
Email the support team with your company, affected service, business impact and callback number. Coverage and response terms follow your support agreement.
Email the emergency line →Still stuck? We’ve got you.
Chat with Elsie for an instant answer, or open a ticket and our team will follow it through.