Managing credit notes and outstanding credits efficiently ensures smooth financial operations in any business. PRO Software Solutions provides a straightforward process for handling credit applications, allowing businesses to track and apply customer credits with ease.
Locating Outstanding Credits in PRO Software
When a customer has outstanding credit, it can be found in three different places within PRO Software:
- At the top of an open invoice – This provides an immediate view of available credits while processing payments.
- At the bottom of an open invoice – This section allows for direct credit application when finalizing payments.
- On the customer profile page – The top tile displays any outstanding credits linked to the customer account.
By accessing these areas, users can determine whether a credit is available and decide whether to apply it to an open invoice.
Applying Credit Notes to Customer Accounts
If a customer has a credit balance but no outstanding invoices, the system will display the negative Amount Due under their account. This allows for easy tracking of credits that may be used for future invoices.
Steps to Apply a Credit Note in PRO Software:
- Navigate to Accounting from the main dashboard.
- Select the customer with an open invoice that requires a credit application.
- Identify available credits from one of the three locations mentioned earlier.
- Apply the credit note to reduce the outstanding balance.
- Save and finalize the transaction.
Ensuring Accuracy in Credit Applications
Before applying a credit note, businesses should verify:
- The invoice details to ensure credits are applied to the correct transactions.
- That the credit amount matches the intended discount or refund.
- Whether the credit should be used immediately or left for future use.
By following these steps, PRO Software Solutions users can maintain a clear and organized financial record, ensuring that all customer credits are appropriately managed.